1 Data Controller & Scope of Policy
This Privacy Policy applies to all personal information collected by Salisbury Plumbing Services (operating digitally as Salisbury Plumbing Services, reachable at eastcoastplumbingservice.com) through our website, phone consultations, digital dispatch forms, on-site diagnostics, and subsequent plumbing repair or remodeling service engagements.
When you interact with our website or book plumbing services within Salisbury, Fruitland, Delmar, Hebron, Parsonsburg, Pittsville, or surrounding Wicomico County communities, Salisbury Plumbing Services acts as the primary Data Controller responsible for safeguarding your personal information.
2 Information We Collect
In order to provide prompt, accurate plumbing evaluations, emergency dispatches, and mechanical installations, we collect specific categories of information provided directly by you or generated during service visits:
- Contact & Identity Data: Your full name, telephone number, mobile phone number (for technician arrival SMS alerts), and email address for written estimates and work order receipts.
- Physical Service Location: Residential or commercial physical address, gate access codes, water meter location notes, and specific basement or crawlspace access instructions.
- Plumbing System Diagnostic Data: Mechanical descriptions of your reported issue (e.g., burst supply pipes, water heater model numbers, sewer back-ups, drain clog locations) and non-invasive digital inspection footage (fiber-optic sewer camera recordings, infrared leak scans).
- Billing & Transaction Details: Records of services performed, itemized fixture parts installed, municipal permit numbers, and payment transaction IDs. Note: Credit card numbers are processed via encrypted, Level-1 PCI-DSS compliant payment terminals and are never stored on our web servers.
- Technical Website Data: IP address, browser type, device operating system, referring URL, and browsing interactions on our site gathered via privacy-compliant server logs.
3 How We Use Your Information
We process your personal data solely for legitimate, operational plumbing business purposes under clear lawful bases:
- Service Dispatch & Execution: Routing our fully equipped service trucks directly to your property in Salisbury or Wicomico County and notifying you when our Master Plumber is in transit.
- Written Estimates & Invoicing: Preparing transparent, upfront, flat-rate quotes and delivering itemized invoices and warranty certificates upon job completion.
- Municipal Permitting & Code Compliance: Submitting required plumbing permit filings with the City of Salisbury Department of Infrastructure & Development (DID) or Wicomico County Planning & Zoning when replacing water heaters or performing sewer main excavations.
- Customer Support & Follow-up: Answering inquiries submitted through our contact forms and verifying customer satisfaction after major repairs.
- System Security & Fraud Prevention: Protecting our website against automated spam, cyber attacks, and fraudulent service requests.
4 Strict No-Sale of Personal Information
We maintain a strict, unequivocal commitment: Salisbury Plumbing Services DOES NOT sell, rent, lease, or monetize your personal information to third-party data brokers, lead generation aggregators, or marketing networks.
We share data strictly with operational service partners (such as cloud dispatch software and SMS arrival notification providers) bound by strict confidentiality and non-disclosure obligations.
5 Cookies & Web Analytics
Our website uses cookies and similar browser storage mechanisms to ensure website functionality, retain session preferences, and measure aggregate visitor traffic:
- Essential Cookies: Required for fundamental site navigation, security features, and form transmission. These cannot be disabled.
- Performance & Analytics Cookies: We utilize aggregated, anonymized web analytics to measure page load speeds, popular plumbing guides, and mobile usability without identifying individual persons.
You can instruct your web browser to refuse all cookies or notify you when a cookie is being sent. However, certain interactive features of the website may function with limited performance if cookies are completely blocked.
6 Third-Party Processors & Integrations
To maintain efficient dispatching and customer support, we collaborate with vetted technical service providers who process data strictly under our direction:
- Merchant Payment Gateways: Point-of-sale and online payment providers operating under PCI Data Security Standard (PCI-DSS) Level 1 encryption.
- Fleet & Dispatch Systems: Secure cloud-based scheduling software that coordinates technician availability and tracks emergency plumbing response times.
- Mapping & Geocoding: Map interfaces used to verify service boundaries and determine accurate travel routes across Wicomico County roads.
These third parties are contractually prohibited from using your data for their own independent marketing purposes.
7 Municipal Code & Legal Disclosures
As a licensed plumbing contractor in the State of Maryland, Salisbury Plumbing Services is subject to state and local statutory record-keeping regulations:
We may also disclose personal data if required to do so by subpoena, court order, or to protect the safety, legal rights, or physical property of our employees, customers, or the public in emergency situations.
8 Data Security & Retention Standards
We implement comprehensive physical, administrative, and electronic safeguards designed to protect customer records from unauthorized access, accidental alteration, or disclosure:
- Transport Layer Security (TLS): All communications between your web browser and our website are encrypted using modern 256-bit HTTPS protocols.
- Restricted Internal Access: Only authorized technicians and dispatch staff with a verified need-to-know possess access to customer contact and service history files.
- Retention Schedules: We retain customer records for the duration of the mechanical warranty period and as required by Maryland commercial tax and contractor licensing regulations. When data is no longer legally required, it is permanently purged or anonymized.
9 Your Rights & Communication Preferences
Regardless of your residency, we provide all Salisbury and Delmarva homeowners with transparent controls over their personal records:
- Right to Inspect & Access: You may request a summary of the personal data we hold regarding your service history.
- Right to Correction: If your phone number, email address, or billing address changes, contact us to update your records promptly.
- Right to Deletion: Subject to mandatory tax, warranty, and municipal code inspection retentions, you may request the deletion of your contact profile from our active marketing systems.
- SMS & Call Opt-Out: Dispatch notification text messages can be stopped at any time by replying "STOP" to any automated service update.
10 Contact Our Privacy Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled by our team, please contact our local management office directly: